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Resolve frozen OKBet account with easy steps!
It is hard to imagine that after depositing so much money, you will find out that your OKBet account has been frozen. But by following these simple steps, you will avoid the hassle and stress of worrying about your funds.
Read along and help us help you fix your suspended account!
Reasons an OKBet Account is Frozen
OKBet is an accredited Philippine Amusement and Gaming Corporation (PAGCOR) gambling platform. Hence, it is required to adhere to the policies and rules of the agency, especially when it comes to filtering out those who can and cannot access their services. They must undergo the PAGCOR-mandated Know Your Customer (KYC) verification process.
The KYC is a verification process implemented to track and stop those who would like to use the gambling platform as a gateway to conduct criminal activities, such as fraud or money laundering. It is also used to probe the professional backgrounds of the players, especially since there are personalities not allowed to gamble.
Failure to undergo KYC would result in your OKBet account being frozen. It means you are not allowed to play, deposit, or even withdraw your winnings.
But besides that, there are also two other reasons:
Too Many Withdrawal Attempts
Multiple consecutive withdrawal attempts would raise the suspicion of fraud agents. It would make them think that a money launderer has infiltrated the platform and is now in the act of laundering his dirty money. As a result, the agent tracking the transaction would immediately freeze the account before submitting the case to the proper authorities.
Unmet Turnover Requirement
The turnover requirement is based on OKBet’s policy. A verified player wanting to withdraw his winnings must first use his deposited amount before attempting to cash out.
Any multiple attempts to withdraw the money without meeting the turnover requirement would also result in your OKBet account being frozen.
To avoid any restriction and enjoy a seamless and unhindered gaming experience of our best-selling games like Baccarat, a player must first:
Get Verified First
The first thing a player must do before depositing any amount is to have his identity verified by an OKBet KYC agent. This can be done by contacting the platform’s customer services and expressing the desire to be verified.
To pass the KYC verification process, a player must not be:
- Under 21 years old or still studying (elementary, high school, college)
- A government official or employee and their immediate family
- A member of the State forces, such as the PNP and the AFP
- Directly or indirectly involved in the gambling operation
- Volunteered to be part of the self-exclusion program of PAGCOR
If you do not belong to any of these personalities, then expect that you have a higher chance of getting approved.
To get started on the verification process, a player must:
- Contact OKBet’s customer services and express their desire to be verified.
- Prepare any government-issued ID.
- Undergo video verification to prove his/her existence.
- Wait 24 hours to receive an SMS indicating the result of your verification
- Enjoy playing!
Be Patient
When withdrawing your winnings, exhibit patience. Risk agents need to check the transaction for any sign of illegal activity.
Wait until the first request has been processed before making another withdrawal. That way, your account will not be flagged as suspicious and risk being frozen.
Adhere to the Turnover Requirement
Again, the turnover requirement depends on the amount a player deposited.
For instance, player Juan topped up his account with P500. To withdraw, he must first use all of his P500 before withdrawing his winnings to avoid getting his request rejected.
Now that you have followed these simple steps, you will avoid having your OKBet account frozen. But in rare instances where despite following the steps, the account remains suspended, the best course of action is to contact our customer services to help you track the real reason for the restriction and fix it.
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